T&Cs and Policies
TERMS & CONDITIONS
1. Introduction
Welcome to House of Common Affairs (“we,” “us,” or “our”). By purchasing from our webshop, you agree to the following terms and conditions. If you do not agree, please do not use our services.
2. Business Information
• Store Name: House of Common Affairs
• Owner: Paula Minelgaite
• Contact Email: [email protected]
3. Ordering & Contract Formation
• When you place an order, you will receive an email confirmation. This does not mean your order is accepted.
• We reserve the right to cancel an order due to pricing errors, stock issues, or suspected fraud.
• A contract is formed once we dispatch your order.
4. Pricing & Payment
• All prices are listed in GBP (£) and include applicable taxes.
• We accept payments via PayPal.
• You are responsible for any currency conversion fees if purchasing internationally.
5. Shipping & Delivery
• Orders are dispatched within 2-5 business days.
• Delivery times depend on your location and the shipping method chosen.
• We are not responsible for delays caused by couriers or customs.
6. Returns & Refunds
• Please see our Returns & Refunds Policy below for details.
7. Intellectual Property
• All content, including book designs, artwork, and branding, belongs to House of Common Affairs and cannot be used without permission.
8. Liability
• We are not responsible for indirect losses e.g., missed deadlines due to late delivery.
• Our total liability for any claim is limited to the amount paid for the product.
9. Governing Law
• These terms are governed by the laws of England & Wales. Any disputes will be handled in English courts.
SHIPPING POLICY
1. Processing Time
• Orders are typically processed and dispatched within 2-5 business days.
• You will receive an email confirmation.
2. Shipping Methods & Costs
• We offer standard shipping options.
• Shipping costs are calculated at checkout based on your location.
3. Estimated Delivery Times
• UK: 3-7 business days
• Europe: 5-14 business days
• Rest of the world: 7-21 business days
4. Customs & Import Fees
• For international orders, customers are responsible for any customs duties or import taxes.
5. Lost or Delayed Orders
• We are not liable for delays due to couriers or customs.
• If your order hasn’t arrived within 30 days, please contact us at [email protected].
RETURNS & REFUND POLICY
1. Returns
• You may return items within 14 days of receipt if they are unused and in their original condition.
• We do not accept returns for personalized/custom-made books.
2. Refunds
• Refunds will be processed within 7 business days of receiving the returned item.
• Refunds will be issued via the original payment method.
3. Damaged or Incorrect Items
• If your item arrives damaged or incorrect, email us at [email protected] within 48 hours of delivery with photos.
• We will offer a replacement or refund as appropriate.
4. Return Shipping Costs
• If returning due to change of mind, you cover return shipping costs.
• If returning due to damage or an error, we will cover return costs.
COOKIE POLICY
1. What Are Cookies?
Cookies are small files stored on your device when you visit a website. They help improve user experience and website functionality.
2. What Cookies We Use
We do not use any additional cookies beyond those set by Big Cartel. Any cookies used on our site are controlled by Big Cartel and their third-party services. You can review their cookie practices in Big Cartel’s Privacy Policy.
3. Managing Cookies
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of some websites.
PRIVACY POLICY
1. Who We Are
This privacy policy explains how the House of Common Affairs (“we,” “us,” or “our”) collects, uses, and protects your personal data when you shop with us via Big Cartel (our e-commerce platform).
2. What Personal Data We Collect
When you place an order, we collect the following information:
• Name (to personalize your order)
• Email address (to send order updates)
• Shipping address (to deliver your order)
• Phone number (if provided, for delivery updates or customer support)
• Payment information (handled securely by Big Cartel and its payment processors—we do not store your card details)
3. How We Use Your Data
We use your personal data for:
• Processing and fulfilling your order
• Providing customer support
• Sending important order-related emails
• Keeping records for legal and tax purposes
By subscribing, you agree to receive our newsletter. You can unsubscribe anytime.
4. Who We Share Your Data With
We only share your data when necessary to complete your order:
• Big Cartel (for processing transactions and order management)
• Payment processors (such as PayPal or Stripe, for secure payments)
• Shipping carriers (to deliver your order)
We do not sell or share your data with third parties for marketing.
5. Data Retention
We retain order-related data for up to 10 years as required by UK tax laws. Marketing-related data is kept until you withdraw consent.
If you have signed up for marketing, we keep your details until you opt out.
6. Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal data
• Ask for corrections or deletion (where legally allowed)
• Withdraw consent for marketing emails
• Complain to the ICO (Information Commissioner’s Office) if you believe your data is misused
To exercise these rights, contact us at [email protected]
7. Contact Us
For any privacy concerns, reach out to:
House of Common Affairs
Email: [email protected]
More information about how Big Cartel handle your data is available via this link: https://www.bigcartel.com/resources/help/article/privacy-policy